Refund policy

Return & Refund Policy

Thank you for shopping with Gigi Supplements. We want you to feel confident in every purchase. If something isn’t quite right, we’ll do everything we can to make the process as simple as possible.

1. Changed your Mind?

If you’ve changed your mind, you can request a return within 30 days of receiving your order.

Simply email hello@gigisupplements.com with your order number and let us know which item(s) you’d like to return. We’ll take it from there.

2. Conditions for Return

To be eligible for a return, your order must meet the following conditions:

  • Purchased directly from www.gigisupplements.com (if you purchased through one of our stockists, please contact them directly)
  • Your return request is made within 30 days of receiving your order
  • The product is unopened, unused and in its original packaging
  • The safety seal remains intact
  • You can provide proof of purchase (such as your order confirmation email)

3. Non-Returnable Items

For health and hygiene reasons, we cannot accept returns of:

  • Opened or unsealed products
  • Products that have been used or partially used
  • Products returned outside the 30-day return window
  • Products not in their original condition

This is in line with Article 16(e) of the EU Consumer Rights Directive, which excludes the right of withdrawal for sealed goods not suitable for return once opened for health and hygiene reasons.

4. Returning your Order

Once your return has been approved, we’ll send you a pre-paid return label. The cost of this label will be deducted from your refund.

We recommend keeping proof of postage until your return has been processed, as we’re unable to accept responsibility for items lost or damaged during transit.

5. Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty or you’ve received the wrong product, we’re here to help.

Please email hello@gigisupplements.com within 30 days of receiving your order and include:

  • Your order number
  • A brief description of the issue
  • Photos of the product and/or packaging where possible

We’ll get back to you within 2 business days to arrange a replacement or refund where appropriate.

6. Subscription Orders

The same 30-day return policy applies to subscription orders.

Please note:

  • Opened products cannot be returned for health and hygiene reasons
  • You can pause, skip or cancel your subscription at any time through your customer portal or by contacting hello@gigisupplements.com
  • Returning an individual order does not automatically cancel your subscription

7. How to Start a Return

  • Email hello@gigisupplements.com with your order number
  • We’ll confirm whether your return is eligible
  • We’ll send you a pre-paid return label
  • Post your return back to us
  • Once we’ve received and checked your item(s), we’ll process your refund

8. Refunds

Once your return has been received and inspected, we’ll let you know the outcome.

If approved:

  • Your refund will be processed within 14 days of us receiving your returned item(s)
  • Refunds will be made to your original payment method

9. EU & EEA Customers

If you are a consumer resident in the EU or EEA, your rights under the EU Consumer Rights Directive (2011/83/EU, as amended by Directive (EU) 2023/2673) apply in full. Our 30-day return window exceeds the 14-day statutory cooling-off period required under EU law.

Under EU Directive 2023/2673, which came into effect on 19 June 2026, you have the right to exercise your withdrawal directly and electronically. Gigi Supplements provides the following:

  • Electronic withdrawal function: You can formally exercise your right of withdrawal using our online withdrawal form at gigisupplements.com/pages/eu-withdrawal-form. This is a clearly accessible link available on your order and account pages.
  • Two-step confirmation: When you submit a withdrawal request, you will be asked to confirm your decision and provide your name and order details before the request is processed.
  • Automatic confirmation: Once your withdrawal request is submitted, you will receive an email confirmation acknowledging receipt of your request. This serves as your durable medium record of withdrawal.

If you do not use the online withdrawal form, you can also exercise your withdrawal right by emailing us at hello@gigisupplements.com with a clear statement of your decision to withdraw, along with your name and order number.

10. Contact Us

If you have any questions about your order or a return, we’re happy to help.

Email: hello@gigisupplements.com

Website: www.gigisupplements.com

© 2026 Gigi Supplements. All rights reserved.